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Choose a source photo containing the face you want to use, then pick a target photo, video, or template. Our AI detects the faces, matches lighting, angle, and skin tone, and blends the source face into the target while keeping the original expression and motion. Processing usually takes a few seconds for photos and longer for videos, depending on length and resolution.

Yes. AlterMe supports face swapping in videos, GIFs, and short clips. For best results, use a video where the face is clearly visible, well lit, and mostly facing the camera. Very long videos, heavy motion blur, extreme angles, or faces partly covered by hair, hands, or glasses may reduce quality. Video jobs take longer than photos because every frame is processed.

Your privacy is our priority. Media is sent to our servers only for AI processing and is automatically deleted within 24 hours. We do not store, share, or sell your photos and videos, and we never use them to train our AI models. Temporary face-alignment data created during processing is discarded as soon as the job finishes. All transfers are encrypted using industry-standard protocols. See our Privacy Policy for full details.

Only your own face, or the face of someone who has explicitly given you permission. Do not upload images of minors, and do not create content that impersonates a real person to deceive, defame, harass, or defraud them, or any sexual content depicting a real person. When sharing results publicly, make it clear the content is AI-generated. Accounts that break these rules may be suspended — see our Terms of Use.

Each face swap or video swap job consumes credits. Videos generally cost more credits than photos because more frames are processed. You can get credits through a subscription or by buying a credit pack in the app. Credits used by a job that completed successfully are non-refundable. If a job fails due to a server error, the credits are returned to your balance automatically — if that doesn't happen, email us with the time of the request.

For iOS: Go to Settings → tap your Apple ID → Subscriptions → select AlterMe: AI Face & Video Swap → Cancel Subscription.

For Android: Open Google Play Store → Menu → Subscriptions → select AlterMe: AI Face & Video Swap → Cancel Subscription.

Please note that cancellation takes effect at the end of your current billing period. You'll continue to have access to premium features until then.

Refunds are handled by the Apple App Store or Google Play Store. To request a refund:

For iOS: Visit reportaproblem.apple.com and follow the instructions.

For Android: Open Google Play Store → Account → Order History → find the purchase → Request a refund.

If you need further assistance, please email us with your order details.

Result quality depends heavily on the input. For the best output:

• Use a high-resolution source photo with a clear, front-facing face
• Make sure the face is well lit, with no strong shadows
• Avoid sunglasses, masks, hands, or hair covering the face
• Match the general head angle between source and target
• Avoid heavy filters or beauty effects on the source image

For videos, steady footage with a consistently visible face gives the most natural result.

Processing time depends on media size, video length, server load, and your internet connection. Some tips:

• Ensure you have a stable internet connection (Wi-Fi recommended)
• Try a shorter video or a lower-resolution file
• Keep the app open while a video job is running
• Close other apps to free up device resources
• Restart the app and try again

If the issue persists, please contact our support team with details about your device and the problem.

AlterMe supports common image formats including JPEG, PNG, HEIC, and WebP, and common video formats including MP4, MOV, and GIF. Results are exported as JPEG or PNG for photos and MP4 for videos. For the best results, use high-resolution media with good lighting and clearly visible faces.

If you've reinstalled the app or switched devices, you can restore your purchases easily. Open the app and go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account used for the original purchase. If the restore doesn't work, please contact us with your purchase receipt or order details.

You can request deletion of your account and associated data at any time by emailing [email protected] from the address linked to your account. Uploaded media is already deleted automatically within 24 hours of processing. Note that deleting your account also removes any remaining credits, which cannot be restored afterwards.

Email us at [email protected] with a description of the content and your relationship to it. We review reports promptly and may suspend the account involved. Please note that once a user exports a file to their own device and shares it elsewhere, we cannot remove it from third-party platforms — you would need to report it to that platform directly.