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aiphotolabs.orgFrequently Asked Questions
Quick answers to common questions
Our app uses advanced artificial intelligence to automatically detect and separate the subject from the background in your photos. Simply select a photo, and the AI will process it in seconds to cleanly remove the background. You can then save the result with a transparent background or replace it with a new one.
Your privacy is our priority. Photos are sent to our servers only for AI processing and are automatically deleted within 24 hours. We do not store, share, or use your photos for any purpose other than providing the editing service. All data transfers are encrypted using industry-standard security protocols.
For iOS: Go to Settings → tap your Apple ID → Subscriptions → select AI Background & Object Eraser → Cancel Subscription.
For Android: Open Google Play Store → Menu → Subscriptions → select AI Background & Object Eraser → Cancel Subscription.
Please note that cancellation takes effect at the end of your current billing period. You'll continue to have access to premium features until then.
For Android: Open Google Play Store → Menu → Subscriptions → select AI Background & Object Eraser → Cancel Subscription.
Please note that cancellation takes effect at the end of your current billing period. You'll continue to have access to premium features until then.
Refunds are handled by Apple App Store or Google Play Store. To request a refund:
For iOS: Visit reportaproblem.apple.com and follow the instructions.
For Android: Open Google Play Store → Account → Order History → find the purchase → Request a refund.
If you need further assistance, please email us with your order details.
For iOS: Visit reportaproblem.apple.com and follow the instructions.
For Android: Open Google Play Store → Account → Order History → find the purchase → Request a refund.
If you need further assistance, please email us with your order details.
Processing time depends on image size, complexity, and your internet connection. Here are some tips to improve performance:
• Ensure you have a stable internet connection (Wi-Fi recommended)
• Try with a smaller or less complex image
• Close other apps to free up device resources
• Restart the app and try again
If the issue persists, please contact our support team with details about your device and the problem.
• Ensure you have a stable internet connection (Wi-Fi recommended)
• Try with a smaller or less complex image
• Close other apps to free up device resources
• Restart the app and try again
If the issue persists, please contact our support team with details about your device and the problem.
AI Background & Object Eraser supports all common image formats including JPEG, PNG, HEIC, and WebP. Processed images can be exported as PNG (with transparent background) or JPEG. For the best results, we recommend using high-resolution images with good lighting and clear subjects.
If you've reinstalled the app or switched devices, you can restore your purchases easily. Open the app and go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account that was used for the original purchase. If the restore doesn't work, please contact us with your purchase receipt or order details.